No one to complain to
Southwest has flights from early in the morning to late at night. However other than standard business hours CST there is absolutely NO ONE to complain to. When you do get through to Dallas you get some kid that probably gets paid no more than 10 bucks an hour who treats your complaint as a statistic. Perhaps if they get many other complaints of the same nature they might act. Otherwise you are out of luck.
Southwest is now saying they are working on an a way to submit complaints via the Internet. What took them so long. How many years have they had their website up and running taking your reservations and money? You would think they could have a few people handling Internet complaints given that the normal person works during "normal business hours" and snail mail is very time consuming and inefficient.
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