Still no action
Five days have now gone by and I still have no word on my delayed/lost baggage. I was now told that it was mistakenly put on Delta # 6558 to Halifax (YHZ) on Monday, December 8. I have also been told that since then, numerous messages have been sent to Halifax to determine the answer to the simple question: "Is the bag there or not?" I have also been told that there has been no response to this in 5 days. I find this incredible. Losing a bag is one thing--it can happen. But not being able to contact an airport in any way in 5 days is unbelievable. What if a flight were delayed or canceled? Are there no people in Halifax--agents, etc.--that you could contact to get some action on this? I appreciate the apologies, but it doesn't seem like anyone is following through on this. Surely someone in Delta Airlines must have the authority to contact someone in Halifax and insist on a response.
This is very dissatisfying.
I have already filed a complaint. It seems my only option is to file a lost baggae claim--and I was told it might take 12 weeks to process that. All this because some agent won't answer the phone or respond to repeated messages and no one in Delta Airlines--so I am told--has any way of contacting anyone in Halifax. Unbelivable.
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