Slow day at work today so was nosey and went on Alaskas web site under terms of carriage and unfortunitly you are not entitled to refund they have on under there this
- Alaska does not guarantee carriage on any particular type or make of aircraft and reserves the right to provide carriage on the aircraft or air carrier of its choice.
- Arrival and departure times shown in Alaska's schedules, timetables, or elsewhere are not guaranteed and may be changed without notice.
Also be careful of the term "direct" flight, my Aunt book from San Diego to Chicago-midway with Southwest on a "direct" flight that made 5 stops. We then learned direct is taking the same flight number all the way through but could make stops. Look for non-stops. She is diabetic and luckily had snacks with her cause they would not let her off plane at stops due to short ground times.