If I buy my ticket through Expedia, Delta do not ask to see the card
So what difference does it make?
The major failings here remain with the airline. Firstly, if the ticket was purchased over the phone, Delta should have told them over the phone to bring the card. Having the notice on their website is no use to anyone. There are many people who still do not have access to the web. The further problem is the way Delta dealt with this customer at the airport. There was no sense of urgency to assist this customer and the attitude of the staff towards them is consistent with many other messages on this site. Disgraceful.
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