Complaint: Customer Service Poor Customer Service
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  #7  
Old Dec 19, 2008, 11:12 AM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
 
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
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Quote:
Originally Posted by GetTheFacts View Post
...
And 3. I turned the phone in to lost and found at c-2 and asked that they make sure your daughter got the phone. So I am sorry if you think that was poor customer service, but we had to think of the safety of the other passengers first.
But if you knew who the phone belonged to, why didn't you take steps to return it to the person instead of just turning it into lost and found?