[jimworcs]

but missed this one, and it is a doozy!

Writing a letter of complaint to an airline amounts to extortion in your opinion? A frequent flyer, who disagrees with an airlines policy of charging to correct an error, is guilty of extortion, and deserves to have his bags re-routed to Thailand?

I hope I never have a complaint against the company you work for, it sounds like I am quite likely to get a visit in the night. Perhaps you would be more comfortable living in a more controlled country, (can I suggest Stalinist Russia or perhaps China), than in a great democracy in which people have freedom of speech and can actually disgree with policies with impunity.