[Butch Cassidy Slept Here]

Some time ago I also had an occasion to request a refund from United. Fortunately, the ticket in question was a refundable first class ticket. I reached that call center based in India. Also, fortunately, I was at home. Had I been in a noisy terminal I might have had trouble understanding half of what the man in India was saying. Contracting-out to call centers in countries where the official language is NOT English may save the airlines some money. But it is, yet, another area where the airlines lose good will. To my understanding it's very hard to master a given foreign language to the point one does NOT speak with an accent which causes problems with the listener understanding. Prior to its merger with Delta, Northwest opened a call center in Iowa primarily to respond to this problem. One can only hope Delta does not, now, decide to close that center.