Missing baggage and delayed flight
My mother-in-law traveled thru flight EY0241 from Abu Dhabi to Lahore on Jan 1, 2009.
Due to some reason the flight was delayed 2-3 hrs. Finally when she reached Lahore she found her (and some other passengers') luggage was missing. She registered a complaint immediately and was told that the missing luggage will be coming thru next flight, and that she will be contacted for it. Today is 3rd day and the luggage has still not reached and she is stuck in Lahore at her relatives place ... she was supposed to travel to another city. Please note that she is on a 3 weeks family visit tour from US ... already almost 4 days wasted at Lahore ... now who is going to compensate for this loss???
I have sent a mail also thru Etihad's online feedback form but haven't received any call or reply from them. Please note that in past also no one has ever replied to the numerous mails that I have sent earlier for some other issues that I've faced with them. Calling up their call center here in Abu Dhabi I was given a number to call (02-5052771). I was told the number can be called anytime, i.e. 24 hrs service. Despite my several tries no one picked up the phone.
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