Sometimes in the heat of the moment, the judgements we make are not the same as the ones we would make in the cold light of day. In this case, you sound like a compassionate person who tried to help, and now on reflection it is clear that you were probably duped by this man and you are angry and upset about the incident. I think you probably know that this was not Southwest's fault, but wish their handling of the situation was a little better. However, I don't think this will be resolved by getting compensation for the pasties. I suspect they tried their best to do the right thing too and if you write to them, you may get some token gesture. Leatherboy is right though... I think that Southwest have a duty of confidentiality to their passengers and that even if they have sympathy with your situation, would not be able to release the information to anyone other than law enforcement or the courts. I would counsel you though to consider dropping this case... it is unlikely in my limited experience to lead to "justice"; and may prolong the anger by not resolving the way you would like it to do. I hope you can find solace in the knowledge that, whether he was genuine or not, your actions were well motivated, sincere and honourable and you did your best to help a fellow human being.
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