Quote:
Originally Posted by jimworcs
JW learned a lesson about AA's attitude towards it's customers, and now I hope he will apply the lessons learned and choose another carrier.
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I don't know if another airline would have done anything differently. Perhaps so, but I'm thinking not. However, in thinking about this a bit more, I have to wonder if the flight these folks could have taken did leave with empty seats. An empty seat is a perishable product. Better to get $200 than nothing.