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Jetliner
This can happen in any hub on any airline. Yes, they knew your flight was arriving. However the gate you were scheduled for may have had a flight on it that was running late leaving. Could have been mechanical or ATC delay. Now they have to wait for another gate to open up. And if the weather goes bad for a bank of flights that's even worse.
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They knew we were arriving for an hour and had no freaking gate ready. This is operational incompetence at best. We then waited 15 min and drove to a gate – past a few empty ones. Inexcusable stupidity is what you see in Philadelphia.
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How do you know they gave your seat away? DUH - ALL of the flights to a hub will have connection passengers.
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Well DUH the reply to my complaint from US Air said they shut the “door” 5 minuets before departure – I was there 8 min before and told the flight was “gone” – you figure it out. One other person on the flight with me was on the “wait list” the flight was no doubt full with extras standing at the gate. – the airline decided that waiting was not worth it. So I will consider flying with these morons through Philly not worth it in the future.
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PHX Flyer
Seems like you've encountered this situation before? You posted the scheduled arrival time of your flight as 7:50 PM but didn't post the scheduled departure time of your connecting flight. Was it another US Air Express flight or US Air mainline?
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My connecting departure was 8:30 and the gate was down the hall. We came in 10 min late and then sate for nearly 15 min waiting for a damn gate. Yes this has happened to me before with the idiots at US Air. Many other airlines do it better. I have been sitting on planes that left late because they were
waiting for connecting passengers. US Air just sells the seat and leaves – they suck.
You don’t need a room full of computers to know people are coming in for the flight, who they are and when they will be there.
You just need competent staff and good procedures– US Air seems to have a shortage in this department.