Well, I apologize if I came off too strong for the situation (i.e. if the condition was not known ahead of time.) It's just that I've seen people just drop off mom or grandma and basically run.
But what really struck a nerve with me, is she is just assuming the AC was completely at fault and just turned their backs on her mother. As I said before, it's not uncommon when you have a delay and you are handing out hotel or meal vouchers to have a few passengers never come up to claim them. Even with a cancelation, you often will have one or two who never come up to rebook. They either call reservations or just leave the airport and deal with it later. And the gate agents really have no way to know weather it's a business traveler who made other arrangements or someone in this case who just kind of wandered off on her own. Yes, they may have known that the passenger was elderly, but unless there is some obvious sign, then we have to assume they are mentally fit to be on their own. And if her mother was nowhere to be found, then what do they do? And in all honesty, when you hand out over 100 vouchers on a flight, you are not going to suddenly realize that the elderly lady on the flight never came to you if she didn't need a wheel chair and there was no request for meet and assist in her reservation.
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