Thanks so much...
JimWorcs and PHXFlyr for your comments. I'd just assumed that Continental and/or United would have the most responsibility for getting me to my destination and guess I let CheapTickets off the hook a bit too easily! I sent their customer service department a message and they've asked me to call -- so we'll see where that goes. If that doesn't work, my next stop is the DOT and BBB.
PHXFlyr -- I REALLY appreciate all the detail you provided. Learned quite a bit from you -- and thank you for taking the time to provide so much good information. This is the first time I've posted on a site like this and now understand why they're so popular.
One lesson I've learned through all this -- from now on, I'm going to buy tickets directly from the airline!
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