Complaint: Canceled / Delayed / Overbooked Worst experience
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  #13  
Old Feb 18, 2009, 8:06 PM
Butch Cassidy Slept Here Butch Cassidy Slept Here is offline
 
Join Date: Mar 2008
Location: Nearest Airports: COD, BIL, WRL
Posts: 577
Default Airline “road blocks”

When traveling on most US-based airlines one must realize that problems, usually, can NOT be resolved. It is up to the customer to figure-out ways to work-around those problems. If you (KWCJOY) walked into the Huntsville terminal today you would most likely see that same woman, who caused you a lot of trouble, STILL working behind the “Delta Connection” counter. US-based airline employees simply do not face the same consequences, for bad behavior toward customers, that employees of other businesses face. Thus that woman needs to be factored-in when planning a trip originating at Huntsville. Do the other airlines serving Huntsville have their own staff? If “yes,” then Continental Express, through Houston, becomes an option. Is there just one group of people, including that woman, doing check-in for ALL airlines? Then one’s trip should consist of two reservations/tickets. One ticket between Huntsville and the other airport (Atlanta or Houston.) Another ticket, from the connecting airport, to your final destination. Obviously, in this example, you’ll pay more money and will need more time at the connecting airport—to claim your baggage, and check-in again for the next flight. Such an arrangement may even require an overnight stay. Still, the “damage” an ill-trained, or ill-mannered, staff member can do is limited. The extra expense, and trouble, results in your arriving at your destination on the planned day and time. As to the driving option: You are right—the time zone change, effectively, adds one hour to the driving time (traveling from west to east.) Thus you probably did not have enough time to catch an international flight, from Atlanta, which departed around noon.