Have they admitted to making the error in writing? If so, it is possible a valid contract was never made, as there was no "meeting of the minds" as to the nature of the contract. If they have not admitted their error in writing, you are in a tricky situation. I am not sure what the US rules are... in the UK you could demand a transcript of your phone calls under the Data Protection Act, but I am not sure if the US has a similar law. Smalls claims would be a good route if you have any proof that they admit their error.
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