Jim,
We both don't always see eye to eye, but one thing I have told you before, is that airline employees, many of them, want regulation back - especially pilots. Airline employees have been hit HARD, and I do believe that is part of the reason that customer service has fallen so far. Not only can the airlines not attract quality pilots, but they also cannot attract quality candidates to staff the passenger service position, either, which results in the quality of airline service, from the top, to the bottom, falling.
I love aviation. I love flying. It is a passion I have had, since being a little kid. It is sad what has happened to it.
|