Quote:
Originally Posted by countrynewsman
Here's the reply I got via email from Continental.
=======================
Thank you for contacting the Continental Baggage Resolution Service Center. On behalf of Continental, I apologize for the delay of your luggage, and all inconveniences you may have experienced.
You are a valued customer to Continental, and your feedback is important. Your e-mail correspondence has been forwarded to the management staff within the Baggage Division as we continue in our efforts to improve upon the service you expect and deserve.
As compensation for the delay, I can issue one travel certificate in the amount of $50.00, or deposit 2,000 miles in your Continental OnePass frequent flyer account. Please let me know if this is something you would be interested in.
Again, I apologize for all inconveniences you may have experienced as a result of this incident.
====================
My reply to them was that I was not interested in either the certificate nor the miles.
|
Quote:
Originally Posted by jimworcs
A paltry voucher.. it is pathetic! Phxflyer is back, and Continental are his favourite airline... perhaps he can explain this! lol
|
Thanks for the endorsement Jim! And yes I'm back! Here's my take on the situaton.
countrynewsman - I'm sorry for your baggage frustrations. I have experienced similar problems when flying home to Phoenix and Tucson is is a similar outstation for CO. The baggage handlers are contarct employees. Therefore the baggage is delivered regardless of the "priority" tags added for elites. I've often had a good laugh as I have been "Platinum" on Continental since 2003 and more often than not if I have a checked bag when I get back to Phoenix my bag is often amongst the last to arrive on the baggage claim belt.
Why didn't you tell me that you were in Tucson,
countrynewsman? I would have made a point of driving down and buying you a drink!