Complaint: Baggage Problem "Elite" status? HA
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  #28  
Old Mar 17, 2009, 11:34 PM
PHXFlyer PHXFlyer is offline
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Quote:
Originally Posted by countrynewsman View Post
As I mentioned earlier, it comes from the top down. I recently read an article where Larry Kellner, Continental's CEO, gives a monthly bonus to employees when delays and baggage problems are low (something to that effect). So, despite my complaint, kudos for that at least. And, kudos to you for doing a good job. I know you're frustrated, but don't let the turkeys get you down. At least at the end of the day, you know you have done your best. My guess is someone knows your capabilities and you will get rewarded for them...I hope.
Larry K is continuing the program which was initiated by Gordon Bethune. Continental also rewards employees with perfect attendance an annual bonus as well.