[DysLexie]

I just purchased, after days of research and comparison, 3 tickets to go from Newport News, VA to Minneapolis in June. My husband and I of course needed our own tickets, but we also bought a seat for our then-21-month-old son, in part as a courtesy to the other passengers and in part because it's (usually) worth the extra expense.

It wasn't until AFTER the ticket purchase went through that I was notified we'd have to pay $36 to sit together!!!

What are they going to do... put a toddler in a seat by himself away from his parents??

I had to call back - 4 times - to get them to agree to seat my son and myself next to each other, and they only did that after I pulled the "special needs child" card, which I hate doing.

But then I called back an hour later after I checked the online seating chart. It showed an owed charge of $12 for my seats on two of the legs (they were apparently left out of the no-charge order) and wouldn't let me choose seats for my husband without paying for his AND mine.

The (American) woman I spoke to told me several times that I didn't know what I was doing, that I didn't understand and that I was just plain wrong. When she finally told me she'd reserve my husband's seat over the phone, she seemed gleeful when taking my credit card information.

I'm on hold (AGAIN) with the customer complaint line so I can report her behavior.

I understand that I'm going to get hit with fees left and right. And I understand that not everything is going to work the way it should. But that level of rudeness is intolerable.