Complaint: Customer Service Fare Decrease/Travel Voucher Fees
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  #3  
Old Apr 2, 2009, 5:07 AM
mkasperzak mkasperzak is offline
 
Join Date: Apr 2009
Posts: 7
Default I see your point, but lets talk Customer Service

You may be right as to the legal issues, but lets talk Customer Service. Nordstroms for one will always honor a sale price after a purchase at list. Do they have to? No, but it is the right thing to do by the customer. Besides, the way United used to do it encouraged people to buy without the fear of the price falling because they could get a voucher, which might never even be used.