Now it makes sense. Thank you for clarifying. Same shabby treatment, almost Delta-esque! I would write a complaint to the DOT and ask them to investigate why you were not put on the first available alternative, as the delay was due to mechanical reasons. Write back to AirTran and ask for monetary compensation. Beyond that, you have no powers whatsoever to force an airline to take disciplinary action. Many of the supervisors are worse than the employees, so they don't see the problem.
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