Judge, if you introduce a specific fee for a service, it is bound to raise expectations that the delivery of the service justifies the extra fee's. This is particularly the case where the service was previously included in the price. If you order a meal in a restaurant and it takes two hours to arrive, you would expect the restaurant to do something: either comp the meal, offer a free drink etc... it is just basic.
Yolanda is paid not to go nuts.. my advice to her is to quit and get another job like you did!!
The flying too fast complaint is just bonkers...but controllers do not control the speed of an aircraft, the pilot does. The controllers may ask a plane to slow down to maintain separation, but the speed of an aircraft is determined by the pilot.
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