1. The Fedex analogy is inappropriate. I had already paid for these tickets.
2. We are not seasoned international travellers. Had I known, I would have gone up to the front. I am glad you know it. You're protected. However, the bulk of flyers are still inexperienced and would fall prey to the same problem.
3. 3.5 hours is ridiculous. I'd like to charge them the same rate I charge my clients for MY time. Please. You're ridicuous.
4. It is none of my business as to whether or not they have hiring practices. How about the unwritten contract that when I purchase a ticket, I have the right to be treated with care and concern and for them to have the appropriate staff on duty to get their job done competently?
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