I totally agree with mkasperzak. I used to tell everyone to book with United and just watch the fares; getting a credit voucher was easy and worthwhile. When I book , I never expect a credit, but when one becomes available, it is very much appreciated. United's policy change will most definitely change the way I book my flights in the future. It's too bad that United aligned itself with the pack rather than staying its own consumer-friendly course.
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