Can they file a small claims suit in Malaysia? They did recieve an email and eventually they did recieve a new flight. Had he/she called to find out about the email, as soon as they got it, it would have been resolved long before, no? I mean if you get an email from the airline you don't understand, you might wanna call and ask about that. Ultimately the emotional stress started when they first asked to be upgraded. It is true that some airlines will charge you if you are late, but if they mess up you get nada, and you shouldn't have to ask at all. Then again if you think about it, how do you upgrade an entire plane of people who were on that cancelled flight? Give to one, gotta give to all yes? And reading the entire letter back to front where does the dicrimination take place?
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