i am sorry that happend
did you ask for assistance to be met when you booked the flight? Many airlines require you to tell them before the flight if your in need of assistance, and with your mom getting on the kart, i am assuming that is one of those electric/gas karts your talking about, than she may have believed it would take her to the flight as well as anyone who was supposed to be helping her, making them believe that their job was done (even though they are still responsible and should be with her till she is seated on the plane or at the gate where the flight staff could assist her) and obviously the driver of the kart believed there to be wheelchairs upstairs but due to the karts inability to climb stairs/esculators he provided as much help as he could
no matter which way you look at it, your mom should have been helped out and there is no excuse
however one thing that you went out of line for was your last comment, about handicapped kids......first of all they have to be accompanied until a certain age, second many parents wouldnt allow their child to fly without somesones help which was arranged (usually them fly with the child)....the comment wasnt needed and shouldnt have been said, your mad/upset but the comparison is unjustified
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