Complaint: In-flight Issue No Soup For You!
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  #4  
Old Apr 17, 2009, 3:25 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Corbel, I kind of agree that 3 hours is not that long to go without food...and believe me, I like my food!

However.. there is a curious attitude hidden in your post...

Quote:
my coworkers and i were talking about this the other day, when there use to be food on most flights...people complained because the quality sucked
Quote:
then when airlines cut back on the food, people complained that there is no food...what do they want!!!!
These two statements are very revealing about the attitude of airline employees to quality. The customer complains about the quality of the food and doesn't eat it. The airline response.. lets cut back on the food. Did it occur to them to improve the quality of the food? Not at all.

Many passengers complained about the handling of the luggage, both in terms of it not arriving with the customer or getting lost or stolen. Solution most quality oriented companies would adopt.... improve luggage handling. Solution the airlines with their abusive monopolies adopted.,... charge for the luggage and warn them not to pack valuables and see if we can discourage them from taking luggage.

That tells you all you need to know about quality and the attitude of airlines and their employees to quality improvement.