Seats
Enlarge the seats by a couple of inches and do away with those front suicide seats. I had to be unfolded from the center of those suicide seats after being crammed inbetween 2 linbackers up there. I should have sent SW a chiropractor bill after that flight.
SW a few years back was better than it is now. I wonder why their service went down. Did their SW flying CEO quit? Their CEO used to fly his own airline just like a customer.
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