Customers should be responsible. We all know that....... but in reality, they blame everyone but themselves.
I left my book onboard.......well, if the connection time wasn't so close, I wouldn't have to hurry. I forgot my passport in the seat pocket (yes...it happens ALOT) well, someone should have told me to check that. I've had that excuse given to me.
I could go on and on and...........
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