Complaint: Customer Service Haven't You Ever Overslept?
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  #11  
Old Apr 29, 2009, 11:17 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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I don't really think this post is about the over-sleeping. It is really about the abuse of power. Since 911 particularly, there has been a noticeable increase in the aggressive belligerence of airline staff, particularly flight attendants and gate agents. (There are also similar issues with Homeland Security staff, but as this is an airline complaints forum, we will leave that aside). However, the issue is that airline staff are able to use their power with no accountability. If the OP's version is correct, then this came down to the Captain deciding to believe his FA's version of events without ever even hearing the passenger's version. This is probably sensible CRM (Crew Resource Management) in the circumstances. However, for this to work, it requires the FA to have some integrity and professionalism. This is something sadly lacking in the airlines these days. Even if you disbelieve the OP when they say that there was no abuse and profanity, the FA behaved ridiculously pursuing a clearly upset passenger who had been delayed. Basic requirement of an FA who wants to be taken seriously... that they behave professionally and calmly. This FA numpty threw petrol on the fire...not sure I want her helping in a crisis frankly, whatever the OP said.

On the issue of the nature of the postings.. I can hardly be described as an airline sympathiser..but I really do feel that the whole point of these forums is to express your complaints and have a vigorous debate about the issues. I do not think Silent Bob was abusive in any way in his posting and scepticism is a healthy part of the debate. I hope we are not feeling the chill wind of censorhsip over what people say... this is the internet and the home of the free... (isn't it?)

Last edited by jimworcs; Apr 29, 2009 at 11:19 PM.