Really??
you are stuck in Chicago for 3 days.
So, around the holidays, as you said, this DOESN'T happen on United or AA??
They (Southwest) are staring bankruptcy right in the face.
Wow! A US-based airline operates in the black for, at least, the last 20 years---and "they are staring bankruptcy right in the face??" Are you sure you're not talking about US Airways, Spirit, or United??
Southwest employees seem nicer because they do not have to deal with all the problems that come with being interlined with all other airlines.
So, lets see if I have this right. If American Air, or another customer-friendly airline (ha!), United, ended all their interline agreements all those borderline sociopathic flight attendants and ground staff would, suddenly, become "Mr. Roberts?" ("It's a beautiful day in the neighborhood.")
End Note: Yes, the aforementioned airlines, and their "legacy" friends, do have a LOT of decent people working for them. Unfortunately their managements are all too willing to look the other way at staff who abuse customers but very willing to make a Federal case over a staff member's dirty shoes.
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