Complaint: Customer Service Do we bail out Delta Airlines next?
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  #21  
Old May 10, 2009, 7:14 AM
Butch Cassidy Slept Here Butch Cassidy Slept Here is offline
 
Join Date: Mar 2008
Location: Nearest Airports: COD, BIL, WRL
Posts: 577
Default Two realities

(from jimworcs)

a man of 18 can go and fight in a bloody war in defence of his country, but at the end of that bloody fight the law says he is too immature to have a beer with his fellow soldiers.

After the completely valid moral argument has been considered there remains the reality that when drinking was permitted at age 18 more traffic deaths were the result. Accordingly the Federal government threatened to withhold highway funds from any state which did not roll its drinking age back to 21.

(from positivespace)

If this ever happens to you again, get the agents name and write a letter to the airline on the airlines website. Employees do get punished for acts like this.

In theory your point is well taken. In practice: What is one supposed to do when the act of asking for a staff member's name--in a normal conversational tone--is responded to with a call to the police? There will be those on here who will swear I'm imagining this; that such a situation never happens; that I've defiled motherhood and apple pie by saying less than nice things about a US-based airline, and there's even a question about my "mental status."

As to employees who may, or may not, get punished: Given the number of ill mannered airline staff, as evidenced by the posts on this board, one wonders if dirty shoes (I mentioned in a previous post) are a much higher priority, in the eyes of airline management, than staff with a major attitude problem.

Last edited by Butch Cassidy Slept Here; May 10, 2009 at 7:18 AM.