Complaint: Canceled / Delayed / Overbooked Cancel of flight to Cancun
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Old May 18, 2009, 7:28 PM
mdisano mdisano is offline
 
Join Date: May 2009
Posts: 1
Default Cancel of flight to Cancun

Jet Blue has cancelled my flight to Cancun siteing and epidemic in Mexico. The problem is they are offering other flights just not this non-stop flight anymore...So why are they offering other flights then, if the reason for the cancellation is an epidemic? Who says there is an epidemic? The government is not forcing this, strictly was a Jet Blue Decision, fine ok...so where is the ability to get a refund ( not a Jet Blue credit ) but a full refund on my ticket so I can seek other means of transportation with Airlines that are not declaring and Epidemic and cancelling their non stop flights? How are they compensating me for the inconvenience? They are not!!!
I have arranged to be arriving and departing at the time other family members who don't speak english are also traveling, of course on another airline which is still offering the non-stop flight. This is a problem for me and the airline will not understand my predicament and accomodate my request for a full refund. This is unacceptable practice considering the circumstances that the Government has not issued an Epidemic and that ( recent discussions with resorts in the Cancun area )there is no Cases of Swine Flu reported in Cancun.
I believe at the very least...some sort of compensation inconvenience is due, if not the ability to get a full refund.

There were NO Advisories listed when I booked this flight. I booked early to get this non-stop flight at a specific fee. I am now inconvenienced and will spend almost 3 hours longer traveling without any compensation for my time and the time lost on my vacation. I have not heard of other airlines canceling flights because of this. I don't know what the policies are if they are canceling and rescheduling customers ( that is right, the word customer is not used by JetBlue very much ).