Quote:
Originally Posted by mars6423
i have never flown american airlines
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Well, then you have no frame of reference and therefore you have absolutely no place whatsoever replying to this guy's post. Take it from someone who has seen the customer service crumble into overt hostility at AA over the past several decades - flying with this airline these days is a tortuous and miserable experience even in the so-called "premium" cabins they are strangely so very proud of. Most AA employees hate their customers and let it show with very little fear of reprimand. The airline management knows customers care about one thing above all else: the price of the ticket. Service has become a mere afterthought. If you had to endure AA on any kind of regular basis you'd certainly agree... and you surely wouldn't have responded to this poster in the manner you did!