Quote:
Originally Posted by tlgilbert2325
Why bother with an account that can be lost over one incident? The account was a large corporate one and there is nothing more powerful than an unhappy executive's wife. There is simply no defense against that situation. There are travel agents every where just waiting to pick up an account no matter the reason the first agency lost it. In this business you are just glad to have the income, period.
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You're kidding me, right. Actually, I know you're not.
So this was a business account you lost over the personal travel of the wife of an exec? Amazing. Did she not realize that mileage upgrades are never a guarantee? If having a good seat (which was obviously the goal since she bitched about losing the aisle seat on the return flight) was such a priority why didn't she pony up for a first-class ticket to begin with? Instead she gambled with the upgrade game and lost then blamed you for the whole thing even though you tried to make it right by reimbursing her for the paid upgrade. Then to add insult to injury her hubby decided to take the business for his company's travel needs elsewhere. Sounds to me like they are two rotten peas in a moldy old withered pod!
Perhaps you should suggest he buy a corporate jet for himself and his bitch of a spouse. I hear GM and Chrysler are selling theirs for a steal!