Wow. That just, well, sucks! I don't fly Southwest very often because in my opinion the casual "fun" attitude of the employees sometimes comes across as being unprofessional. (And for the sake of all aboard I prefer that the safety demonstration be taken seriously and not made into some dinner-theater musical production!) Perhaps they were just playing a friendly game of keep away with your crutches?
All joking aside I would definitely write a letter to Southwest AND the DOT as there are guidelines and rules about accommodating passengers with special needs. Unfortunately the most you can hope for is a voucher for future travel on Southwest. I'm not sure that voucher will be good until hell freezes over.
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