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Originally Posted by AA_Has_One_Chance
I spent $500, and I have an itemized receipt. My bag was finally delivered three days later. I have emailed a complaint to the airline using the AA.com website (sent June 13, 2009), but I have not received a reply yet.
What are the chances that I will be compensated for any of my expenses? Who should I contact next?
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You e-mailed AA on Saturday and it's just Tuesday afternoon. They've only had 1.5 business days. Be patient.
As to your chances for compensation,
here's what is on AA.com:
Quote:
Consequential Expenses
Consequential expenses authorized in advance of purchase by an American Airlines/American Eagle representative can be reimbursed with dated, itemized, original receipts within 30 days at any of our airport or city ticket office locations.
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The key words here are "authorized in advance of purchase." If you received no such authorization I'm afraid you've got a battle ahead of you. Small claims court may be your only option.