Quote:
Originally Posted by mars6423
hey, dont worry about it being 14days, it takes airlines a while to respond, i know it seems like a while but alot of the time it takes upto a month, like it did with me
So did you get your puppy in the end? cat fight free haha?
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I checked this link just before writing:
http://www.costarica-embassy.org/con...ravel/pets.htm
No the dog is still spending 5 days a week in a crate for up to 10 hours a day! I did hear from Delta Customer Careless yesterday. Here's their answer:
Thank you for your recent e-mail to our Chief Executive Officer, Richard
Anderson. I've been asked to respond on his behalf.
I was sorry to learn of the problem your wife experienced when traveling
with her puppy.
Health certificate requirements vary depending on a variety of factors.
You can find detailed information at
www.delta.com by selecting the
following links from our home page:
Planning & Reservations
Special Travel Needs
Pet Travel Information
Pet Travel Requirements & Restrictions
Health Requirements
We sincerely regret your disappointment. Excellent customer service is
key and your comments and observations are helpful in ensuring we
maintain our goal of providing this level of service. We will make
every effort to prevent anything similar from happening again. Please
accept our apology for the poor impression, and we welcome further
opportunities to be of service.
As a goodwill gesture, I have issued our electronic Transportation
Credit in the amount of $200.00 which may be used toward future Delta
travel. E-TCVs are valid for one year from the date of issue. If
redeemed at delta.com, they will not incur a transaction fee. Fees will
apply if the voucher is redeemed through any other Delta location. You
will be receiving a receipt for this e-credit, along with the terms and
conditions, in a separate e-mail.
Again, thank you for writing. Your comments have been sent to the
responsible department for internal review. We value your business and
hope you will continue to make Delta your airline of choice.
Sincerely,
Brenda Brown
Coordinator
Customer Care
Lonnie
