My boyfriend and I have extended stays before, but with Southwest which is $20 to extend a stay. We figured it would be the same situation with Continental.
So when we went to change the flight, that we realized was only a week instead of two, a Continental employee told us that he would have to pay $20 more for the other ticket and a $150 change fee. So that's $170 right now.
Then we tried to cancel the flight and his money back so he could buy a one way flight back with Southwest. But they told us that he could only get credit and it would expire in two years. But if using the credit you'd have to pay $150 + credit for the new ticket.
We canceled the flight thinking "whatever we'll just use the credit' and then we figured out that a one way ticket would cost $400.
So we had to call back, waiting on hold for about a half hour, and uncancel the flight.
Then they told us that someone had bought the discounted ticket and that he had to pay for another ticket + some other fee.
Continental is clearly money hungry and after calling about 8 times trying to sort things out all they did was leech more money out of him. We could not win with them. There was not one mention of these $150 fees on their website. and every person we talked to was extremely rude.
Thanks Continental, he will NEVER use you again.
