The contract corbel speaks of is not something you can find on the website, but are the rules of your ticket, depending how you bought. Everyone on the plane has paid a certain amount for their seats, some really cheap and some really expensive. The fact is you went there "assuming" you would only pay a 20 dollar fee, only to find out that it's 170 (150 +20) To me that's reasonable because it's something I'm used. Once I paid a fee as high as 250 on a ticket that I bought through a local travel agent (I found out later the change fee is cheaper if I book through orbitz). but if you frequent southwest, which I hear charges no change fee, then that fee would be quite the shock. (The other airlines charge about the same with their change fees). Your first mistake, rather than say it's the airline's fault, was cancelling the ticket without first finding out what a one way would cost. And no one can sell the ticket you bought, it's your ticket that you cancelled and was given credit, which you could have used to buy another ticket. What most likely happened, was someone(s) bought out the remaining seats. Or maybe yours and your bf were the last two? and just as quickly as you cancelled, they were sold off. Or there were seats but at a higher fare. Either way this looks as though Continental did nothing wrong, at least not from my standpoint. Shoddy service aside, you guys were the ones who cancelled the ticket to dodge the change fee.
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