[PHXFlyer]

Originally Posted by Jim

Thanks for your thoughts, PHXFlyer. But you sound precisely like an "Airline Apologist/Sympathizer" despite your disclaimer! A look at the YHZ Arrivals and Departure boards this morning at 0900 ADT each show one and only one cancelled flight - Continental (http://www.hiaa.ca/schedules/arrivals_ns.html). How come everyone else can fly?? Their excuse of weather just doesn't hold up!!

This is why these "labels" have to go. I sympathized with your situation,

Originally Posted by PHXFlyer

It sucks that you couldn't get a confirmed seat until the 3rd

suggested alternatives, yet you throw that back in my face and take all of Mr. Butterfinger's suggestions with nothing but praise and thanks because he's with the DOT. Thanks a bunch.

Originally Posted by Jim

As for the alternatives, isn't that something Continental should have offered some help getting sorted out? When you're already looking at having to leave the house at 0430 for check-in and you get a cancellation email at 2030 the previous evening it doesn't leave much time for maneuvering ... especially when you have to spend over an hour on the phone trying to talk with a human at Continental to begin with!

When a cancellation is weather related they are only obligated to re-book you on the next available flight on Continental. Had it been a mechanical issue then you could have been re-booked on another airline if space was available. I checked Continental's flights and indeed they were all booked up until Friday evening. Hence my suggestion that if you really needed to be there to try standby. You're welcome.

As for the comment about when the flight was canceled, wouldn't you rather hear about it soonere than later? I've had a few cancellation notices on my way to the airport or only after the flight was on a rolling delay for a few hours. At least you had time to make alternate arrangements.

Originally Posted by Jim

I reiterate that I have seen this kind of thing happen time and again on this route. In short, their performance is unsatisfactory and their Customer Service is worse.

Then why do you continue to fly Continental on this route? If you already know that historically it's a route that is delayed/canceled often yet you continue to book it then you already know what to expect.

Originally Posted by abutterfinger25

There might not have been available seats on those other CO flights and the one they booked you one was the first available.

As I said before, I checked online and indeed this was the case. My efforts were unappreciated, though.