Quote:
Originally Posted by bah humbug
Once again...someone not getting their way equals poor customer service.  |
+1! Completely agree. She's two for three with getting the airlines to bend the rules because her situation is so unique and special but is still not happy with the outcome. This is a fantastic illustration of why the rules aren't generally bent and that exceptions are rare. When the customer is given a free pass it then becomes an expectation. She convinced someone at AA to issue the voucher in her name and EXPECTED NW to do the same. The mere fact that AA had granted the exception was even presented to NW as a reason for why they should grant the same exception.
prettyfrequentflyer - why can't you just be happy with the outcome with AA and chalk NW's decision up to a learning experience. Restrictions on unaccompanied minors are al on the airlines' websites. A little prudent research on your part would have gone a long way.