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Originally Posted by TAM-AIRLINES-SUCKS
BACC Travel Agents of couse get the assist here in ruining my day because they sold me the ticket without confirming that the plane had availability for the crib.
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So, how is this TAM's fault then?
Quote:
Originally Posted by TAM-AIRLINES-SUCKS
I asked them to let me hear the phone conversations where the attendant explained everything about the crib but of course they said it couldnt be done-have a nice day!!
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The airlines don't record every conversation. Recordings are kept randomly for training purposes, and if there is a security threat called in. But in this case you didn't even make a reservation with them directly, so how would you propose that they even find such a recording if it were kept?
You have another post where they changed the flight but didn't call you. If this is the same trip, then, again, it's your travel agent's fault, not TAM's. When you book with any agency (brink and mortar or online) they do not send your contact info to the airline, except in rare occasions. Your travel agent has the responsibility to notify you of changes and to book other travel if needed. TAM had no way to contact you in regards to this.