Complaint: Check-in / Boarding Completely incompetent phone support
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  #4  
Old Jul 22, 2009, 4:32 AM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 495
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All of your ticket info (tickets, itinerary, etc) legally MUST state who the flight is operated by, if it is other than the carrier you booked on. This includes commuter carriers. So just look at any of the documents you have (even email) and see what it says.

To be honest, I really don't believe the original poster here. On any airline system when you pull up the flights, if it is operated on another carrier it clearly says this. (Operated by Alaska or Operated by AS, or some similar thing depending on the system) I mean we are talking about something like this:

1) DFWSEA AA1234 1200P 230P
Operated by Alaska

They see the flight information (actually will also show other info depending on where in the system they are) but it will show the operating carrier if it's not the airline you are dealing with. This is when you pull availability, which means they are looking up flights to sell a ticket or if it's getting flight info, which is where we would look to see how full the flight is, if it's on time, etc.

So, I'm sorry, but you can't tell me that you talked to 3 or 4 reservationists AND a supervisor and none of them saw this.