[FreeOctober]

Four of us were traveling to Puerto Rico through Ft. Lauderdale to participate in our mom's funeral. The flight from BOS to FLL was delayed as the result of mechanical trouble. An American Eagle attendant also announced that we would miss our connecting flight and that we would have to stay overnight in FLL and try to get another flight to PR. We had to press for a Spirit Air supervisor to come to the gate because the American Eagle attendant had been instructed to not offer any vouchers, transfers or alternatives of any sort. The supervisor echoed the same stuff. We accepted a full refund of the airfare, when she stated that it was the only alternative--even when the cause of the delay could not be labeled as an "act of God." We have contacted the Dept.of Transportation as well as Orbitz (through which we booked on this despicable airline) to make sure that our experience is noted in their records. Trying to contact Spirit Air brought us in contact with Kevin and Jim, who spoke more like Patel and Deepak. When pressed, these individuals conceded to the fact that the Call Center is indeed located in Bangalore, India. They were useless in trying to address our inquiries. I will never fly Spirit Air and will make sure that I tell my story to anyone who is willing to listen.