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Old Aug 4, 2009, 4:18 PM
Kristin P Kristin P is offline
 
Join Date: Aug 2009
Posts: 2
Default air transat's bad customer service

it is a lesson learned....you think you're doing the right thing by arriving at the right time but instead the airline encourages you to sit in the airport 6 hours prior to the flight departure...i'm sure the airports aren't too thrilled by this....could only assume the flight was overbooked because why else wouldn't they have let the girls board the flight? oh, and to add to the rudeness, when the girls started to panic and cry, they were told to leave immediately or they would call security!