Complaint: Check-in / Boarding American Discriminates Against Coach Passengers
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Old Nov 17, 2010, 1:14 PM
LItraveler LItraveler is offline
Join Date: Nov 2010
Posts: 1
Default American Discriminates Against Coach Passengers

Boarded flight 648 from San Juan to JFK yesterday with a colleague who was in business (I was in coach). The gate attendant told me my 22 inch travel pro bag (which is an authorzied carryon and I carry on with every other airline - including American from LGA) was too large for me to carryon but if it had been my colleague's, he could have taken it on board!!! My colleague offered to switch bags with me (he had one small computer bag) and the gate attendant refused, telling him that my name was on the bag.

Unbelievable, that if I had a seat in business, I could have brought the bag on board. The EXACT same bins are found in coach. Just amazing. When I told a supervisor (RC) in San Juan that this was discrimination against coach passengers, he laughed at me.

To add insult to injury, when I arrived at JFK it took 1 hour and 45 minutes to get my bag.