Complaint: Check-in / Boarding American Discriminates Against Coach Passengers
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Old Nov 17, 2010, 11:27 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

You may not be understanding what the differences are between Coach and Business. You are both flying on the same plane to the same destination. Therefore, to differentiate the service and justify the difference in price, the airline has to offer enhancements. These include better seats, better service and more amenities, such as more generous luggage or hand luggage allowances. That is not discrimination... it just buying a better service.