Complaint: Customer Service No response from Customer Relations
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Old Sep 16, 2010, 4:55 PM
rjyeomans rjyeomans is offline
Join Date: Sep 2010
Posts: 2
Default No response from Customer Relations

I have e-mailed customer relations at AA twice (once last week and once this week) and sent a fax to them outlining my problem (problem trying to use a $568 AA credit owing to me ). I provided my e-mail address, my home address, my home phone number and my cell phone number and all documentation they would need to review my claim. I have not received any response to my e-mails (not even an automated response) nor have I receive a phone call or letter. The only phone number available on AA's website is reservations. The reservation supervisors tell me customer relations cannot be reached by telephone. I am very very frustrated.