Complaint: Customer Service TERRIBLE QANTAS service
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Old May 7, 2019, 8:07 PM
ppbjcc ppbjcc is offline
Join Date: May 2019
Posts: 2
Default TERRIBLE QANTAS service

Qantas used to be proud company that truly looked after its customers. Those days obviously have gone. All I wanted to do was book a flight for my daughter and have assisted travel as she is travelling on her own. Doesn’t sound like a tough thing to do but told so many different rules from different Qantas staff. When I complain and ask for a manager, there is never a manager available. Strange that you have a floor of people and none are managers. When you ask for a call back they never do. Complain on line form and they never contact you. You ring the customer service and they leave you on hold for an hour and you get a massive phone bill. You finally get through and they lie about calling you back so you need to call back again the next day. They promise to look into it and never come back. On and on. Everyone across the board either lies or misleads you. They can’t even transfer a phone call so you start all over again. Just a disgrace of a company.
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